Terms of service

WALLFLOWER GOODS

TERMS OF USE AND SALE

Effective Date: September 18th, 2026     |     Last Updated: September 18th, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 18 THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 18(e).

1. Agreement to These Terms

These Terms of Use and Sale (the "Terms") are a binding agreement between you and Make West, LLC d/b/a Wallflower Goods ("Wallflower Goods," "we," "us," or "our"). They govern your access to and use of wallflower-goods.com and any related online store we operate (the "Site"), and your purchase of products from us. By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site or place an order.

You represent that you are at least 18 years old and able to enter into a binding contract, and that you will use the Site only for lawful purposes.

2. Changes to These Terms

We may modify these Terms at any time by posting the revised Terms on the Site and updating the "Last Updated" date. Changes apply prospectively to orders placed and Site use occurring after the revised Terms are posted. The version of these Terms in effect when you place an order governs that order.

3. Your Account

You may create an account to place and track orders. You agree to provide accurate and complete information, to keep your login credentials confidential, and to notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account. We may suspend or terminate an account at any time if we reasonably believe these Terms have been violated.

4. Acceptable Use

You agree not to: (a) use the Site for any unlawful purpose or in violation of these Terms; (b) copy, reproduce, scrape, frame, or create derivative works from the Site or its content except as expressly permitted; (c) use any robot, spider, scraper, or other automated means to access the Site; (d) interfere with or disrupt the Site or the networks or servers connected to it, or attempt to gain unauthorized access to any part of the Site; (e) upload viruses or other malicious code; (f) submit false, misleading, or fraudulent information, including fraudulent orders or payment information; or (g) impersonate any person or misrepresent your affiliation with any person or entity.

5. Products, Custom Orders, and Samples

Made to order. Our wallcoverings are printed on demand and made to order in the pattern, colorway, scale, and material you select. Production begins after your order is accepted. Because each order is custom produced for you, all sales are final except as provided in Section 8 and in our Refund Policy.

Color, scale, and texture variation. Product images on the Site are representations only. Colors, scale, pattern placement, and texture as printed may differ from what appears on your screen due to differences in monitors, lighting, print runs, substrate, and other factors, and slight variation between print runs is inherent to the product. We strongly recommend ordering a sample of the specific pattern, colorway, and material before placing a full order. Variation of this kind is not a defect and is not a basis for return or refund.

Measurement and quantity. You are solely responsible for measuring your space, confirming the pattern repeat and scale, and ordering the correct quantity, including any overage needed for pattern matching, trimming, and waste. Any calculator, estimate, or guidance we provide is for convenience only and is not a substitute for professional measurement. We are not responsible for material ordered in insufficient or excess quantity.

Surface suitability. You are responsible for confirming that the material you select is appropriate for your surface and environment, including wall preparation, paint cure time, humidity, and texture. Peel-and-stick and other removable materials may not adhere to, and may damage, certain surfaces, including textured, freshly painted, or previously treated walls.

6. Orders, Pricing, and Payment

Your submission of an order is an offer to purchase. No contract is formed until we accept your order, which occurs when we send an order confirmation or begin production, whichever comes first. We may limit, decline, or cancel any order, including orders that appear to be placed by resellers or that we believe are fraudulent or erroneous.

Prices are stated in U.S. dollars and are subject to change before your order is accepted. We use reasonable efforts to describe and price products accurately, but typographical or other errors may occur. If a product is listed at an incorrect price or with incorrect information, we may cancel or refuse the order and will refund any amount charged. Prices exclude shipping charges and applicable sales and use taxes, which are added at checkout.

By submitting payment information, you represent that you are authorized to use the payment method and authorize us and our payment processors to charge the full order amount, including shipping and taxes. Payment processing is handled by third-party processors and is subject to their terms.

7. Shipping, Delivery, and Risk of Loss

Production and shipping timeframes stated on the Site are estimates. We are not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control. Title and risk of loss pass to you upon delivery of the products to the carrier. You are responsible for providing a complete and accurate shipping address; we are not responsible for orders shipped to an address you entered incorrectly.

Inspect your shipment promptly on arrival. Claims for items damaged in transit must be submitted as described in Section 8.

8. Cancellations, Damage Claims, and Returns

• Cancellations. Because production begins quickly, an order may be cancelled only by emailing hello@wallflower-goods.com within six (6) hours of purchase. After that window, orders cannot be cancelled.
• Final sale. All products are printed on demand, and all sales are final. We do not accept returns or exchanges for buyer’s remorse, incorrect quantity ordered, or color, scale, or texture variation described in Section 5.
• Damaged or defective goods. If your order arrives damaged or with a manufacturing defect, email hello@wallflower-goods.com within forty-eight (48) hours of receipt with your order number and photographs of the product and packaging. You must retain all packaging materials, which are required for the claims process. If we confirm the damage or defect, we will, at our option, reprint and reship the affected material or issue a refund for it.
• Installed material. No claim will be honored for material that has been cut, trimmed, or installed. Inspect all material before installation; installation constitutes acceptance of the material as delivered.

Our Refund Policy posted on the Site is incorporated into these Terms. If there is a conflict between these Terms and the Refund Policy, these Terms control.

9. Installation

Unless we have signed a separate written agreement with you for installation services, we sell materials only and do not provide installation. You are responsible for wall preparation and for engaging a qualified installer. We are not responsible for installation results, labor costs, wall or surface damage, removal, or any other cost arising from the installation, use, or removal of our products. Follow the manufacturer instructions provided with your material.

10. Limited Warranty and Disclaimer

Limited warranty. We warrant to the original purchaser that our products will be free from defects in materials and workmanship at the time of delivery. Your exclusive remedy, and our entire liability, under this limited warranty is the reprint and reshipment of, or a refund for, the affected material, at our option, as described in Section 8. This warranty does not cover damage resulting from improper storage, handling, wall preparation, installation, removal, misuse, alteration, abnormal conditions, exposure to moisture or sunlight, or ordinary wear.

DISCLAIMER. EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Intellectual Property

The Site and its contents, including all patterns, designs, artwork, images, text, graphics, logos, and software, are owned by Wallflower Goods, Make West, LLC, or our licensors, including the artists whose works we license, and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial purposes and to use the products you purchase for their intended purpose at the location for which you purchased them. You may not reproduce, copy, photograph for reproduction, scan, digitize, adapt, resell, redistribute, or create derivative works from our patterns, designs, or other Site content, and you may not use them to manufacture or sell any product, in each case without our prior written consent.

"Wallflower Goods," "Make West," and our logos are our trademarks. You may not use them without our prior written permission.

12. User Content and Reviews

You may be able to submit reviews, photographs, comments, or other content to the Site or to our social media accounts ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute that User Content in any media in connection with our business, including for marketing, without compensation or attribution to you.

You represent that you own or control all rights in your User Content, that it does not infringe or violate the rights of any third party, and that it is not unlawful, defamatory, obscene, harassing, or otherwise objectionable. We may remove or refuse to post any User Content at our discretion, and we do not endorse any User Content.

13. Copyright Complaints

If you believe content on the Site infringes your copyright, please send a notice under the Digital Millennium Copyright Act to our designated agent at hello@wallflower-goods.com or Make West, LLC d/b/a Wallflower Goods, Attn: DMCA Agent, 60 S. Santa Fe Drive, Denver, Colorado 80223. Your notice must include the information required by 17 U.S.C. § 512(c)(3), including identification of the copyrighted work, identification of the material claimed to be infringing and its location, your contact information, a statement of good-faith belief that the use is not authorized, a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the owner, and your physical or electronic signature. We may terminate the accounts of repeat infringers.

14. Third-Party Services and Links

The Site is hosted on a third-party e-commerce platform and uses third-party payment, shipping, printing, and marketing services. The Site may also link to third-party websites. We are not responsible for the content, products, services, or practices of any third party, and your dealings with third parties are solely between you and them.

15. Indemnification

You agree to indemnify, defend, and hold harmless Wallflower Goods, Make West, LLC, and their members, managers, officers, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site, your User Content, your breach of these Terms, or your violation of any law or the rights of any third party.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WALLFLOWER GOODS NOR MAKE WEST, LLC, NOR THEIR MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS, WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, LABOR OR INSTALLATION COSTS, OR COST OF SUBSTITUTE GOODS, ARISING OUT OF OR RELATED TO THE SITE, ANY PRODUCT, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, ANY PRODUCT, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

17. Informal Resolution

Before filing a claim, you and we agree to try to resolve the dispute informally. You must send a written notice of dispute to hello@wallflower-goods.com or to the address in Section 22 describing the dispute and the relief sought, and we will send any notice to the contact information on your account or order. If the dispute is not resolved within thirty (30) days after the notice is received, either party may proceed under Section 18.

18. Binding Arbitration and Class Action Waiver

(a) Agreement to arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product purchased from us, including the formation, interpretation, breach, enforcement, or validity of these Terms, will be resolved by final and binding individual arbitration rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

(b) Rules and forum. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted in Denver, Colorado, or, at your election, by telephone, videoconference, or on the basis of written submissions. The arbitrator may award any relief available in an individual action in court, and the arbitrator’s award may be entered as a judgment in any court of competent jurisdiction. Payment of filing, administration, and arbitrator fees will be governed by the AAA rules.

(c) Class action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief will be severed and heard in a court of competent jurisdiction, and all other claims will be arbitrated.

(d) Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property rights.

(e) Your right to opt out. You may opt out of this Section 18 by sending written notice of your decision to opt out to hello@wallflower-goods.com or to the address in Section 22 within thirty (30) days after you first accept these Terms. Your notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

(f) Jury trial waiver. If for any reason a dispute proceeds in court rather than in arbitration, you and we each waive any right to a jury trial to the fullest extent permitted by law.

19. Governing Law and Venue

These Terms and any dispute arising out of them or your use of the Site are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 18, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Denver County, Colorado.

20. Electronic Communications

By using the Site or placing an order, you consent to receive communications from us electronically, including by email and through postings on the Site, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.

21. General

• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, severe weather, labor disputes, supply or material shortages, equipment failure, carrier delays, utility or internet outages, epidemics, or governmental action.
• Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Site and your purchases, and supersede all prior understandings. If you and we have signed a separate written agreement for custom, commercial, or installation work, that agreement controls as to that work.
• Survival. Sections 10 through 21 survive termination of these Terms.
• Headings. Headings are for convenience only and do not affect interpretation.

22. Contact Us

Make West, LLC d/b/a Wallflower Goods · 60 S. Santa Fe Drive, Denver, Colorado 80223 · hello@wallflower-goods.com